Warranty Policy
Comprehensive Protection for Your Professional Tools
Industry-Leading Warranty Coverage
Our Warranty Commitment
At Omercatus, we stand behind the quality of every tool and piece of equipment we sell. Our comprehensive warranty policy provides you with peace of mind and protection for your professional investment.
🛡️ Comprehensive Protection
We offer industry-leading warranty coverage that matches or exceeds the standards set by top UK power tool manufacturers including Milwaukee, DeWalt, Makita, and Bosch.
Warranty Coverage by Product Category
Our warranty coverage varies by product category to provide appropriate protection for different types of equipment:
Power Tools & Equipment
Standard Warranty: 3 Years
Covers manufacturing defects, materials, and workmanship for corded and cordless power tools.
Extended Warranty: Up to 5 Years
Available for select professional-grade tools with additional coverage options.
Batteries & Chargers
Standard Warranty: 2 Years
Covers battery cells, charging systems, and related electronic components.
Performance Guarantee
Batteries guaranteed to maintain 80% capacity for warranty period.
Hand Tools & Accessories
Standard Warranty: 1-3 Years
Varies by tool type – precision tools typically have longer coverage.
Lifetime Warranty
Available for select premium hand tools and measuring equipment.
Safety Equipment
Standard Warranty: 1 Year
Covers manufacturing defects in safety gear and protective equipment.
Safety Standards
All safety equipment meets or exceeds UK and EU safety standards.
What’s Covered Under Warranty
Our warranty covers the following issues that may arise during normal use:
✅ Manufacturing Defects
Faults in materials, workmanship, or design that prevent proper operation.
✅ Component Failures
Failure of internal components under normal operating conditions.
✅ Electrical Issues
Problems with motors, switches, wiring, and electronic controls.
✅ Battery Performance
Significant reduction in battery capacity or charging problems.
✅ Structural Defects
Cracks, breaks, or failures in tool housings and structural components.
✅ Safety Features
Failure of safety mechanisms, guards, or protective features.
What’s Not Covered Under Warranty
The following issues are not covered under our warranty policy:
❌ Normal Wear and Tear
Gradual deterioration from normal use, including blade wear, belt wear, and cosmetic damage.
❌ Misuse or Abuse
Damage caused by improper use, overloading, or using tools for unintended purposes.
❌ Accidental Damage
Damage from drops, impacts, water exposure, or other accidents.
❌ Unauthorized Repairs
Damage caused by repairs or modifications performed by unauthorized personnel.
❌ Consumable Parts
Blades, bits, sandpaper, filters, and other replaceable consumable components.
❌ Environmental Damage
Damage from extreme temperatures, humidity, chemicals, or environmental factors.
Warranty Claim Process
Follow these steps to submit a warranty claim:
Step-by-Step Process
1. Contact Us
Call +19092205335 or email Contact@omercatus.com to report the issue.
2. Provide Details
Include order number, product details, and description of the problem.
3. Assessment
Our technical team will assess the issue and determine warranty coverage.
4. Resolution
Repair, replacement, or refund will be provided as appropriate.
Required Information
Please have your order number, product serial number (if applicable), and detailed description of the issue ready when contacting us.
Extended Warranty Options
Enhance your protection with our extended warranty options:
Professional Plus Warranty
5-Year Coverage
Extended protection for professional-grade tools with comprehensive coverage.
Priority Service
Faster processing and dedicated support for extended warranty claims.
Accidental Damage Protection
3-Year Coverage
Protection against accidental damage, drops, and environmental factors.
No-Fault Coverage
Coverage regardless of how the damage occurred during normal use.
Service Plan
Annual Coverage
Regular maintenance, calibration, and preventive service for precision tools.
Performance Optimization
Keep your tools operating at peak performance with regular servicing.
Your Rights Under UK Consumer Law
In addition to our warranty, you have rights under UK consumer protection laws:
Consumer Rights Act 2015
You have the right to goods that are of satisfactory quality, fit for purpose, and as described. If goods don’t meet these standards, you may be entitled to repair, replacement, or refund.
For faulty goods, you have up to 6 years to make a claim (5 years in Scotland).
Additional Protection
Our warranty is in addition to your statutory rights and does not limit or replace them in any way.
Need Warranty Support?
Our warranty support team is here to help you with any issues or questions about your tools and equipment.Warranty Support Contact
Email: Contact@omercatus.com
Phone: +19092205335
Address: 140 Tottenham Court Road, London W1T 7NE, United Kingdom
Last Updated: July 21, 2025
This warranty policy applies to all products purchased from Omercatus.com