Returns & Refunds Policy – Omercatus

Returns & Refunds Policy

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At Omercatus, our goal is to ensure you are completely satisfied with your purchase. All customers are entitled to return eligible products within the stated return window, in compliance with UK consumer law. Our returns and refunds policy is designed to be clear and straightforward. If you have any questions, please contact our dedicated customer service team.

Return Timeframes

Standard 30-Day Return Window

For most products, we offer a 30-day return window from the date of delivery. If you’ve had a change of heart, you can return the item for a full refund, provided it meets the conditions outlined below.

Extended 45-Day Window for Major Appliances & High-Value Electronics

We provide an extended 45-day return window for major appliances and high-value electronics under the following conditions:

  • The item must be unopened and in its original sealed packaging to be eligible for a full refund.
  • If the item’s packaging has been opened but the product remains unused, it will undergo a thorough inspection to confirm its resalable condition before a refund is issued.

Conditions for a Refund

Change of Mind Returns

For a “change of mind” return, the product’s packaging may be opened, but the item must be unused and in its original, resalable condition. This includes all original packaging, tags, manuals, and accessories. Items showing any signs of use may not be eligible for a full refund.

Electronics & Appliance Conditions

For returns of electronics and appliances, please ensure the following:

  • The device is free of any activation locks (e.g., iCloud, FRP locks).
  • All personal accounts and data have been removed.
  • The serial number or IMEI matches your original purchase receipt.
  • Large appliances are professionally uninstalled, clean, and in a resalable state.
  • All original accessories (cables, remote controls, etc.) are included.

Defective, Damaged, or Incorrect Items

A product is considered defective if it has a manufacturing flaw that impairs its function. Damage refers to physical harm that occurred prior to delivery. This does not include minor cosmetic imperfections that do not affect the product’s performance.

If you receive a defective, damaged, or incorrect item, please report it to our customer service team within 14 days of delivery. We will work with you to troubleshoot the issue and arrange for a repair, replacement, or a full refund, in accordance with UK consumer law and the manufacturer’s warranty.

How to Start a Return

To initiate a return, contact our customer support team with your order number and the reason for the return. We will provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions.

Our customer service team is available from 9:00 AM to 6:00 PM London time, Monday to Friday.

Refunds

Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are issued to the original payment method within 10 business days after approval.

Possible Deductions

We do not charge restocking fees. However, refunds may be reduced or denied if a returned item shows significant signs of use, is missing parts or accessories, has been damaged by the customer, or if hygiene seals on personal care items are broken. Any deduction will reflect the item’s diminished value.

Return Shipping

Return shipping fees will always be clearly communicated before return approval.

Change-of-Mind Returns

For “change of mind” returns, you are responsible for the full cost of return shipping.

Defective or Incorrect Item Returns

If you are returning an item because it is defective, damaged, or incorrect, Omercatus will cover the cost of return shipping. We will provide a return shipping label via email for eligible returns.

Warranty Claims vs. Returns

For defects reported within 30 days of delivery, your item will be processed under our standard return policy. For defects reported after 30 days but within the 2-year warranty period, we will facilitate a repair or replacement in line with the manufacturer’s warranty. This warranty coverage is in accordance with UK consumer law and EU directive requirements.

Contact Us

For any questions regarding our Returns & Refunds Policy, please contact us:

  • Company: Omercatus
  • Email: Contact@omercatus.com
  • Phone: +442080400199
  • Address: 140 Tottenham Court Road, London W1T 7NE, United Kingdom.