Frequently Asked Questions – Omercatus

Frequently Asked Questions

Have a question? We’re here to help. Browse our most frequently asked questions below. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.

Ordering and Payment

How do I place an order?

To place an order, simply browse our products, add the items you wish to purchase to your cart, and then proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information to complete your order.

What payment methods do you accept?

We accept payments through PayPal and all major credit and debit cards via Stripe, including Visa, Mastercard, and American Express.

Is my payment information secure?

Yes, your security is our priority. All payments are processed through secure, PCI-compliant gateways (PayPal and Stripe), and our website is protected with SSL encryption.

Shipping and Delivery

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to the courier’s website. You can also track your order directly on our website using our ‘Track Your Order’ page.

What are your shipping times and costs?

We offer free standard UK delivery on all orders. Once dispatched, orders are typically delivered within 2–5 business days. For more details, please see our full Shipping Policy.

Do you ship internationally?

Currently, we only ship to addresses within the United Kingdom.

Returns, Refunds, and Warranty

What is your return policy?

We offer a 30-day return window for most items. For major appliances and high-value electronics, we offer an extended 45-day window for unopened items. Please see our Returns & Refunds Policy for full details.

How long does it take to get a refund?

Once your return is approved, we will process your refund to the original payment method within 10 business days.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or a full refund. For more details, please see our Returns & Refunds Policy.

Can I cancel or exchange my order?

You may be able to cancel your order if it has not yet been dispatched. Please contact our customer service team as soon as possible to request a cancellation. We do not offer direct exchanges, but you can return your item for a refund and place a new order for the desired product.

How do I make a warranty claim?

All our new products come with a 2-year warranty. If your item develops a fault after the 30-day return period, please contact our customer service team to initiate a warranty claim. We will guide you through the process of getting your item repaired or replaced. For more information, please visit our Warranty Policy page.

Still Have Questions?

If you haven’t found the answer to your question, please don’t hesitate to contact us: