Frequently Asked Questions

What types of professional tools do you sell?

We offer a comprehensive range of professional tools including power tools, hand tools, measuring equipment, safety gear, construction equipment, and industrial supplies. Our inventory includes leading brands known for quality and durability.

Do you offer technical advice on tool selection?

Absolutely! Our team includes tool specialists who can provide expert advice on product selection, specifications, and applications. Contact us for personalized recommendations based on your specific needs.

Are your tools suitable for professional use?

Yes, all our tools and equipment are designed for professional use. We partner with leading manufacturers to ensure every product meets industry standards for durability, performance, and safety.

Do you carry spare parts and accessories?

Yes, we stock a wide range of spare parts, accessories, and consumables for our tools and equipment. Contact us for specific parts availability and compatibility information.

Can I get product demonstrations or training?

We offer product demonstrations and training sessions for business customers. Contact us to arrange a consultation or visit our showroom for hands-on experience with our equipment.

How do I place an order?

You can place orders through our website, by phone, or by visiting our showroom. Online orders are processed 24/7, while phone orders are accepted during business hours.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, digital wallets (Apple Pay, Google Pay, PayPal), and offer business account facilities with payment terms.

Do you offer business accounts and trade pricing?

Yes, we offer business accounts for contractors, tradespeople, and companies. Benefits include trade pricing, volume discounts, net 30 payment terms, and dedicated account management.

Can I get a quote for bulk orders?

Absolutely! We provide competitive quotes for bulk orders and can arrange custom pricing for large quantities. Contact our sales team for personalized quotes and volume discounts.

Is my payment information secure?

Yes, all payments are processed through secure, PCI DSS compliant payment gateways. We use industry-standard encryption and never store your payment information on our servers.

How long does shipping take?

Orders are processed in 1-2 days and delivered in 2-4 days, so customers receive orders in 3-6 days total. Shipping is free for all UK orders.

Do you ship internationally?

Currently, we only ship within the UK. We do not offer international shipping services.

How can I track my order?

You can track your order using our online tracking system. Enter your order number, tracking number, or email address on our Track Your Order page for real-time updates.

What if I’m not home for delivery?

Our delivery partners will attempt delivery and may leave your package with a neighbor or in a safe place. You’ll receive delivery notifications and can arrange redelivery if needed.

Do you offer express delivery?

We offer express delivery options for urgent orders. Contact us for availability and pricing for expedited shipping services.

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Some items may be excluded from returns.

How do I return an item?

Contact our customer service team to initiate a return. We’ll provide return instructions and a return label if applicable. Returns must be authorized before shipping.

How long do refunds take?

Refunds are processed within 5-10 business days after we receive your return. The time to appear in your account depends on your bank or payment provider.

What if my item arrives damaged?

If your item arrives damaged, contact us immediately. We’ll arrange a replacement or refund and may request photos of the damage for our records.

Do you offer warranty support?

Yes, we provide warranty support for all our products. Contact us for warranty claims and we’ll guide you through the process with the manufacturer.

How can I contact customer support?

You can contact us by email at Contact@omercatus.com, phone at +19092205335, or through our contact form. We typically respond within 24 hours during business days.

What are your business hours?

Our customer support team is available Monday-Friday 9:00 AM – 6:00 PM GMT, Saturday 10:00 AM – 4:00 PM GMT. Sunday support is available via email only.

Can I visit your showroom?

Yes, our showroom is located at 140 Tottenham Court Road, London W1T 7NE, United Kingdom. Visits are by appointment only. Contact us to schedule a visit and see our tools and equipment in person.

Do you offer technical support?

Yes, we provide technical support for all our products. Our team can help with product selection, operation guidance, troubleshooting, and maintenance advice.

Can I get product training?

We offer product training and demonstrations for business customers. Contact us to arrange training sessions for your team or visit our showroom for hands-on experience.

Support Information