Track Your Order – Omercatus

Track Your Order

Enter your order details below to get the real-time status of your shipment. You can find your Order ID in the confirmation email you received after your purchase.

Enter Your Order Information

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Understanding Your Order Status

  • Processing: We have received your order and are preparing it for shipment. This status typically lasts for 0–1 business days.
  • Shipped/Completed: Your order has been dispatched from our warehouse and is now with the courier. You will receive a shipping confirmation email with a tracking link to follow your parcel’s journey.
  • On Hold: Your order is temporarily on hold. This may be due to a payment issue or a request for further information. Please check your email for any communication from us.
  • Cancelled: Your order has been cancelled. If you did not request the cancellation, please contact our customer service team.
  • Refunded: Your order has been fully or partially refunded.

Frequently Asked Questions

  • When will I receive my tracking number?
    You will receive a tracking number via email as soon as your order has been dispatched. This is typically within 1 business day of placing your order.
  • My tracking information hasn’t updated. What should I do?
    It can sometimes take up to 24 hours for tracking information to update after your order has been dispatched. If it has been longer than this, please contact our customer service team for assistance.
  • What if I’m not home for the delivery?
    If you are not at home, the courier will either leave your parcel in a safe place, with a neighbor, or they will leave a card with instructions on how to rearrange delivery or collect your parcel.

Need Further Assistance?

If you have any questions about your order or our tracking process, please do not hesitate to contact us: